Frequently Asked Questions
You will need the following:
Track’Air can remotely access most systems when they are connected to the internet. This way we can see what the user sees and often come to a quicker resolution when addressing any issue. We can do this by accessing an on-site laptop and then connecting through that computer to the Track’Air product.
E-Mail or call your Track’Air point of contact to let them know you are ready.
You can use the latest version of Google Earth Pro with snapVIEW if you also install a non-pro v126.96.36.1991 Google Earth on the same machine. You can install both the free version and the Pro version on your system in any order without conflict.
To use the latest Google Earth Pro with snapVIEW, follow these steps:
Google Earth (V3)tab and then click
2) Capture selected view in Google Earth.
If you are having an issue with a pop-up window that requires you to change your terrain exaggeration we suggest you contact support for an updated software version. Please note that software updates require that you are up to date with your yearly maintenance fees.
The software should be installed by first right clicking on the installation package and choosing to
Run as Administrator. Subsequently run all Track’Air programs as administrator. Obtain the installation zip file. The password to unzip the zip file is your license ID. Unzip the installation and put the file into a temporary folder on the C or D drive, do not run from directly from the desktop. Then right click and
run as administrator.
Force the application to run as Administrator:
Propertieswindow, click on the
Run this program in compatibility mode for:and choose
Run this program as an administrator.
apply, and then click
WINDOWS 8 / 10 SPECIFIC
Some Windows 8 and 10 installations don’t actually shut the computer down when you press the
Shut down button. You will need to go under
Power Options in the Control Panel and select
Change what the power buttons do and uncheck
Turn on fast startup and select
Shut down when the power button is pressed.
SnapShot and SnapPlan do not work properly unless the following setting is set to 100%, this issue also applies to the MS Surface tablet.
To address display setting issues navigate to the:
Control Panel >
Display Settings >
Change the size of text, apps, and other items and set the value to 100%.
This issue appears to be related to the Window 10 User Account Control (UAC) settings. One possible solution to go to the command prompt and enter
net use x: Where
x is the drive letter to be mapped.
An alternate solution is: if you mapped the network drive and select all permissions allowed, except Full Control and Special Permissions, this may allow you to access the drives.
You can now run SnapShot on Android™ and Apple devices.
LATEST RELEASE: 2018 February 16 – v1.6.1nSnapSHOT v1.6.1n
LATEST RELEASE: 2020 May 1 – v1.7.1iOS Mobile Snapshot v1.7.1
*Android and Apple logos are registered trademarks of both Google and Apple respectively.
The time difference between GPS and UTC is adjusted every 1 – 6 years. The last adjustment took place on 2016 December 31. GPS is now ahead of UTC by 18 seconds. Further information regarding Trimble receivers and POSpac processing can be found here:
To adjust your offset in snapSHOT, navigate the menu system:
In the following sanpSHOT Configuration window adjust the Difference between UTC and GPS times value to +18 seconds and click
C:\ProgramData\Microsoft\Windows\Start Menu \Programs\Tracker32.
On TECI4 and Nanotrack the USB to serial port used is an FTDI device, which by default, Windows has a value of latency timer value of 16. For better performance change this to 1. In snapShot version 4.04t and above this is forced to 1 automatically. An older version may need to be manually adjusted by doing the following:
COM portand select properties.
SnapVIEW offers integrated connectivity with Bing Maps, and allows you to capture desired images for flight planning.
The BING Maps tool requires that Microsoft Silverlight be installed on the computer.
Terra Server USA no longer exists, however, we have the 8m images on our server.
On a Windows machine, in snapView, go to the
Raster toolbox >
URL Terraserver > and enter the following URL:
A standard 5 Camera MIDAS runs at 22-30 VDC, 18-22 AMPS. The aircraft power supply must be able to supply a minimum of 30 AMPS and should have a breaker installed greater than 35 AMPs.
If you have issues with SnapBase Drag-and-Drop or Searching Street Address:
In order to have this working with Windows 10 it is required to switch off the Windows User Account Control (UAC). This will put your computer into vulnerable state and you should switch UAC on again when SnapBase Drag-and-Drop or Searching Street Address operation is finished.
The SteadyTrack mount follows the guidance of the IMU. Depending on the weight of the sensor and the center of gravity the mount, it may under-correct, not follow the IMU fast enough for optimal accuracy , or over-correct, shoot past the value given by the IMU and then correct back to its proper point, possibly causing an oscillation within the mount movement . Therfore the user may adjust the speed of the mount to deliver the best possible accuracy. The user may adjust the SteadyTrack Mount speed following the steps below:
Send these changes to mountbutton.
Save These Changesbutton.
The SteadyTrack Mount can be limited in any axis and in any direction so that the sensors attached to the mount do not capture the fuselage cut-off. The user may adjust these limits as follows:
OPTIONAL: The user may wish to find what values they would like to use (ie test for cut-off). This can be done on the ground rather than during flight. The user can enter values into the
Manually Move Mount section. For example, to test the Left Side of the hole, Move mount +9 Roll. Once the values are entered, Press the
Take Control button to move the mount to that position. Open up aperture, etc. of the camera settings and take a manual shot and view image to see if cut-off still exists. Once done press the
release control button. Towards middle bottom look at
Calibrate User Mount Limits section. Enter the desired values. Hit
Set these limits. Finally, reboot the entire system and check that values are correct.
Repair a corrupted database:
If this does not resolve the issue:
Tracker2and click the
3) Import or update projectson the main menu.
Locate files to Importand go to
C:\Tracker\MDBand select the original corrupt database. Importing data from a corrupt database can sometimes resolve the issue.
If the database is STILL corrupt you will need to revert to a previous backup of the database before the corruption occurred. Data that was created after this date will have to be recreated, unless you had exported the flight plans prior to the corruption and you can re-import them after the following steps.
C:\Tracker\MDB\folder and change the extension to
.mdb. You can also change the name as well if you wish.
Are you having trouble with GPS connectivity with NanoTrack? Sometimes GPS receivers can loose their settings. There are various settings like COM port, parity and baud rate which have to be correct in order for communication to occur. This new feature automatically scans all possible settings to determine the correct values for you.
The NanoTrack and the GPS MUST be connected in order to perform the steps below.
9. Special Equipment.
16. NanoTrack. This is option opens the NanoTrack Configuration.
Reprogram GPSoption to start the GPS setup.
Data acquisition is of extreme importance in the aerial survey industry. As you photograph the world, Track’Air wants to ensure that your data is organized and you don’t run into limitations on the amount of info you are able store. This is why we have added the ability to change the database being used so that you may have more capacity and will be able to organize your project database by location.
Note: If you flight plans are big, we recommend splitting projects by region.
7) Database maintenance.
Change Database tab.
Create a New Empty Databasesection.
(e.g. NY_county1, NY_county2, etc.)
addto create it and make that the current database. The database is no longer locked into being titled
FAA information for the United States can now be embedded into flight plans. This feature can be accessed through SnapPLAN, SnapPLOT and SnapSHOT. The data is updated monthly and can be downloaded via SnapPLAN or SnapSHOT.
If you do not want the airspace division lines to show in your project, simply go to the toolbar and select option
2- Hide option and click on
Airspace surrounding the current project can also be viewed in a list format which allows you to highlight the ones which are of most importance to the project. Go to the toolbar and select
5-Tools, then click on option
18- Show airspace form. This airspace form is available only on SnapSHOT and SnapPLAN.
FAA data is updated once a month, so make sure you download the latest data from our servers by going to the Config menu on the Airspaces form and clicking
Download Latest FAA Airspace Data.
To use in flight, in snapPLAN export the plan and check include airspaces to use FAA-Airspaces in Snapshot.
Note: this is for US airspace only.
A ground test sends a fake GPS signal to the MIDAS to force the cameras to fire as they would in flight. To run a ground test do the following:
4-Make camera ground test.
Do not automatically start a photo run.
No more than 2000 shots is recommended.
Pilot screens give our flight management systems a great advantage, allowing quick changes and real time feedback. However due to the size of the screens it can be a bit difficult to edit settings specially if you’ve lost your stylus and the engine is running.
We want to provide our clients with the best experience so our, software engineers went window by window and maximized the size of each to ease user interaction. As you can see below, size has been maximized and should more easily be triggered by touch.
Before use with the MIDAS you need to set up your new POS as follows:
COM1tab and Enable
COM1, set the Baud rate at 115200, no Parity, 8 data bits, 1 stop bit, update rate 5Hz.
$INVTG, $INGGA, $INZDA.
Save Settings. A window with a blue progress bar should appear, confirming the settings have been saved.
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