How do I get remote support for my Track'Air product?

You will need the following:

  1. A laptop running Windows, with an Ethernet port and wireless capabilities.
  2. An Ethernet cable.
  3. A reliable internet connection.

Track’Air can remotely access most systems when they are connected to the internet. This way we can see what the user sees and often come to a quicker resolution when addressing any issue. We can do this by accessing an on-site laptop and then connecting through that computer to the Track’Air product.

  1. Connect the laptop to the internet wirelessly.
  2. Connect the Ethernet port to the Track’Air system in need of support.
  3. Once online go here: TeamViewer Support
  4. Download TeamViewer (32 or 64 bit depending on your system) and run the program. Follow the prompts. A TeamViewer window will open with an ID and Password.
  5. Under the Right side tabs, press on Remote Control.
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  7. E-Mail or call your Track’Air point of contact, be ready to provide the Teamviewer values for "Your ID" and "Password."

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