Please use the following links to navigate our online support. You may also fill out our Contact Form.
The software should be installed by first right clicking on the installation package and choosing to
Run as Administrator
. Subsequently run all Track'Air programs as administrator.
Obtain the installation zip file. The password to unzip the zip
file is your license ID. Unzip the installation and put the file
into a temporary folder on the C or D drive, do not run
from directly from the desktop. Then right click and
run as administrator
Force the application to run as Administrator:
Propertieswindow, click on the
Run this program in compatability mode for:and chose your operating system, or
Windows 8if you are running Windows 10.
Run this program as an administrator.
apply, and then click
WINDOWS 8 / 10 SPECIFIC
Some Windows 8 and 10 installations don't actually shut the
computer down when you press the
button. You will need to go under
in the Control Panel and select
Change what the power buttons do
Turn on fast startup
when the power button is pressed.
SnapShot and SnapPlan do not work properly unless the following setting is set to 100%, this issue also applies to the MS Surface tablet.
To address display setting issues navigate to the:
Change the size of text, apps, and other items
and set the value to 100%.
You can now run SnapShot on Android™ and Apple devices.
LATEST RELEASE: 2018 February 16 – v1.6.1nSnapSHOT v1.6.1n
LATEST RELEASE: 2020 May 1 – v1.7.1iOS Mobile Snapshot v1.7.1
*Android and Apple logos are registered trademarks of both Google and Apple respectively.
Please reference the instructions below:
ADD Userstab at the right of the page.
system is not workingwill require many inquiries back and forth to troubleshoot and wastes your production time. On the other hand, a description such as
Camera three is not detected on startup. System must be shut down and rebooted, sometimes several times before camera is successfully detectedis much more precise. This allows us to put you immediately in touch with the right resources to troubleshoot your problem.
THIS IS NOT AN AUTHORIZATION TO RETURN ANY PRODUCT TO US FOR REPAIR OR TESTING.
We will usually contact you within 24 hours using the information provided in your user support profile with regard your next steps. Most issues can be resolved remotely and result in significant savings in time and cost. As such, we ask that you please wait to receive instructions before returning any product to Lead'Air.
Once you've thoroughly read the instructions above, please click the button below to proceed with the RMA process.
We appreciate your patience, and thank you for being a Lead'Air client.
Need hands on help?
Simply download TeamViewer using the link below and open the program. You will be assigned an ID and password, which you will then provide to our staff.TeamViewer Support
Lead'Air Inc & Track'Air BV are currently not hiring.
Please feel free to check back at a later date.