Support

Please use the following links to navigate our online support. You may also fill out our Contact Form.


General Support

PRE-INSTALLATION

  • Be sure that you are logged in as a Windows Administrator.
  • Be sure to disable remote software (e.g Teamviewer).
  • Be sure to temporarily disable all anti-virus software.*
  • Be sure that the destination drive is not full.

INSTALLATION
The software should be installed by first right clicking on the installation package and choosing to Run as Administrator. Subsequently run all Track'Air programs as administrator. Obtain the installation zip file. The password to unzip the zip file is your license ID. Unzip the installation and put the file into a temporary folder on the C or D drive, do not run from directly from the desktop. Then right click and run as administrator.

Force the application to run as Administrator:

  1. Login as a user with local administrative privileges.
  2. Right-Click on the application shortcut and select Properties.
  3. In the Properties window, click on the Compatibility tab.
  4. Check Run this program in compatibility mode for: and choose Windows XP.
  5. Check Run this program as an administrator.
  6. Click apply, and then click OK.

WINDOWS 8 / 10 SPECIFIC

Some Windows 8 and 10 installations don't actually shut the computer down when you press the Shut down button. You will need to go under Power Options in the Control Panel and select Change what the power buttons do and uncheck Turn on fast startup and select Shut down when the power button is pressed.
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SnapShot and SnapPlan do not work properly unless the following setting is set to 100%, this issue also applies to the MS Surface tablet.

To address display setting issues navigate to the: Control Panel > Display Settings > Change the size of text, apps, and other items and set the value to 100%.

SnapShot goes mobile!

You can now run SnapShot on Android™ and Apple devices.

android-apple-logos Android APK Apple iOS App

Android - Installation Instructions

LATEST RELEASE: 2018 February 16 – v1.6.1n

SnapSHOT v1.6.1n

UPDATE LOG

Functionality

  • Zoom to both airplane and flight plan when the zoom button with an airplane is pressed.
  • Support for PSU flight plans in overview and trackup view.

Fixes

  • Resolve disappearance of photo triggers that happens when aborting a run without triggering the cameras.
  • More responsive manual run sequence and run adjust.
  • Reduced memory usage for large flight plans.
  • Removed the flashing of texts when the pilot display loses wireless connection.
  • More consistent airspace display after exiting out the trackup view.
  • All airspaces are now shown, not just the ones near the airplane.

iOS

LATEST RELEASE: 2020 May 1 – v1.7.1

iOS Mobile Snapshot v1.7.1

What's New

  • Support the newer generation iPad Mini 5.
  • Display the trackup background when in a trackup view of a selected run.
  • Higher airplane position in a trackup view to allow the user to confirm a photo trigger below the airplane.
  • Lead line and lead dot for a selected run in overview.
  • Alternating airplane color in between triggers in scanner mode.

Fixes

  • New distance markers that are not prone to disappear when approaching a selected run.
  • Better default panels selection and default panel positions for iPad Mini display.
  • Resolved unmovable GALT panel.

*Android and Apple logos are registered trademarks of both Google and Apple respectively.

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RMA Support


TeamViewer QuickSupport

Need more hands on help?

Simply download TeamViewer QuickSupport using the link below and open the program. You will automatically be connected with our staff.

Remote QuickSupport

Connect

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Phone: +1 (407) 343 - 7571 • Fax: +1 (407) 343 - 7572

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